Posted on July 15, 2024
TOWN OF BERLIN
EMPLOYMENT OPPORTUNITY
Customer Service Representative – Full time with full benefits
Customer Service Department
Starting Salary: Grade 4 Step 5 $19.55/hour ($40,664/annually)
Essential Functions: This role serves as the initial point of contact for residential and commercial utility customers, while also assisting with the department’s daily operational needs. The desired candidate will be knowledgeable of standard office practices, procedures, and equipment; be proficient in writing and basic arithmetic; have experience with the collection of payments; possess the ability to type accurately and at a reasonable rate of speed; be able to establish and maintain effective working relationships with the Town of Berlin team members, utility customers, and the general public; and be able to follow verbal and written instructions. This position represents the Mayor and Council and is responsible for assisting Berlin’s residential and commercial utility customers whenever possible. This is a full-time position, with a 40-hour workweek. No weekends, evenings, or holidays!
Education and Experience: Must have a high school diploma or equivalent. At least two years of experience in customer relations, customer account collections, and working with billing systems and daily cash receipt operations. A pre-employment background check will be required. Must possess the ability to perform the essential job duties of the position, use common sense and reasoning to carry out uninvolved instructions, and resolve problems in standardized situations. Must perform duties safely and efficiently and set the standard for others. Must be a good communicator and able to work well with citizens, employees, and elected officials, while remaining courteous and professional.
Closing Day: Sunday, June 22, 2025. Applications will be reviewed and contact will be made with all applicants after the closing date. Interviews have been tentatively scheduled for Monday, July 7, 2025.
Apply: Apply today! If you value working with people, you’ll enjoy working with our office team and the constituents of Berlin. Qualified candidates are encouraged to submit a confidential Town of Berlin employment application where they can upload a resume and include professional references. Once submitted, that information will be sent directly to the Town’s Human Resources Director, Kelsey Jensen. Please email [email protected] with any questions. Applications will be reviewed and contact will be made with all applicants after the closing date. Printable applications can be found online at www.berlinmd.gov or can be picked up at 10 William Street Berlin, MD 21811. EOE/M/F/V/D.
Categories:
