Posted on August 1, 2023
TOWN OF BERLIN
Customer Service Representative
Customer Service Department
Fulltime Salary $18.97/hour ($39,457.60/annually) Full Benefits
Essential Functions: Do you get excited when helping customers and working with the public to improve your community? Do you have a cheerful disposition and excellent communication skills? If so, we are looking for you! This role serves as an initial point of contact for residential and commercial utility customers while assisting in the daily operational needs of the department. The desired candidate will be knowledgeable of standard office practices, procedures, and equipment; be proficient in writing and basic arithmetic; have experience with the collection of payments; possess the ability to type accurately and at a reasonable rate of speed; be able to establish and maintain effective working relationships with the Town of Berlin team members, utility customers, and the general public; and be able to follow verbal and written instructions. This position represents the Mayor and Council and is responsible for assisting Berlin’s residential and commercial utility customers whenever possible. This is a full-time position, with a 40-hour workweek. No weekends, evenings, or holidays!
Education and Experience: Must have a high school diploma or equivalent. Must be bondable. At least two years of experience in customer relations, customer account collections, and working with billing systems and daily cash receipt operations. A pre-employment background check will be required. Must possess the ability to perform the essential job duties of the position, use common sense and reasoning to carry out uninvolved instructions, and resolve problems in standardized situations. Must be able to perform duties safely and efficiently as well as set the standard for others. Must be able to keep an open mind, communicate and work with the citizens, employees, and elected officials courteously and professionally.
Closing Day: December 5, 2023, or until filled.
Apply: Apply today! If you value working with people, having fun while you work, and being an outstanding public servant. You’ll enjoy working with our office team. Qualified candidates are encouraged to submit a confidential Town of Berlin application for employment where they can upload a resume and include three professional references. Once submitted, that information will be sent directly to the Town’s Human Resources Director, Kelsey Jensen. If you have any questions, please email [email protected]. Applications will be reviewed after the closing date. Printable applications can be found online at www.berlinmd.gov or can be picked up at 10 William Street Berlin, MD 21811 or by calling 410-641-2770. EOE/M/F/V/D.